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Frequently Asked Questions
  1. New York and Company Closet
  2. Shipping and Returns

Shipping and Returns

Shipping delay?

  • What do I do if I didn’t receive my box?
  • What do I do if my box is delayed?

Shipment related

  • How frequently can I switch out items?
  • How do I receive my first box?
  • How long will it take for a package to get to me?
  • How long do I get to keep these items? Are there due dates?
  • Do you offer expedited shipping?

Return process

  • How do I return notify items?
  • Can I return an item to a NY&C Closet Store?
  • What happens if I send back fewer than three items?
  • How do I exchange pieces?
  • How do I undo a return notification?
  • How do I return the items? What happens if I lost a return label?
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SUPPORT

Email: support@nyandcompanycloset.com

Talk to us: Mon – Fri 9am – 5pm ET

1-855-403-6924

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