Getting Started

Learn about NY&C Closet

• What is NY&C Closet?
• What is NY&C Closet's size range?
• Where does NY&C Closet ship?
• Can I have more than one free or discounted trial?
• Do you offer a free trial?
• How do I start my subscription?

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Plans & Pricing

• How much does it cost?
• How much does shipping cost?

Getting Started Guide

• How does it work?
• How do I subscribe?

Getting around the website

• Can I view your collection without subscribing?
• I gave you my e-mail address. When does membership start?
• Do you have a catalog?

Our Clothing and Our Cleaning

• Can I wash something?
• What are your cleaning standards?
• What do you do with the clothing you take out of circulation?

Sizing Guide & Sizing Tool

• Can you help me find my size?

Referral Program

• Why didn’t I receive my referral reward credit?
• Is there a limit to how many friends I can refer?
• How soon will I receive my reward?
• What else will you send to my friend?
• How does the NY&C Closet Refer-A-Friend program work?

Gifting

• How can I pay for a gift subscription?
• The recipient hasn’t received an email with their gift card. What do I do?
• I made an error in the recipient's/my email—what do I do?
• Will I be able to use any promotions toward the purchase of a gift?
• How will I know if my electronic gift card has been delivered?
• Can I use my gift subscription to purchase a garment?

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