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Frequently Asked Questions
  1. New York and Company Closet
  2. Getting Started

Getting Started

Learn about NY&C Closet

  • What is NY&C Closet?
  • What is NY&C Closet's size range?
  • Where does NY&C Closet ship?
  • Can I have more than one free or discounted trial?
  • Do you offer a free trial?
  • How do I start my subscription?
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Plans & Pricing

  • How much does it cost?
  • How much does shipping cost?

Getting Started Guide

  • How does it work?
  • How do I subscribe?

Getting around the website

  • Can I view your collection without subscribing?
  • I gave you my e-mail address. When does membership start?
  • Do you have a catalog?

Our Clothing and Our Cleaning

  • Can I wash something?
  • What are your cleaning standards?
  • What do you do with the clothing you take out of circulation?

Sizing Guide & Sizing Tool

  • Can you help me find my size?

Referral Program

  • Why didn’t I receive my referral reward credit?
  • Is there a limit to how many friends I can refer?
  • How soon will I receive my reward?
  • What else will you send to my friend?
  • How does the NY&C Closet Refer-A-Friend program work?

Gifting

  • How can I pay for a gift subscription?
  • The recipient hasn’t received an email with their gift card. What do I do?
  • I made an error in the recipient's/my email—what do I do?
  • Will I be able to use any promotions toward the purchase of a gift?
  • How will I know if my electronic gift card has been delivered?
  • Can I use my gift subscription to purchase a garment?
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SUPPORT

Email: support@nyandcompanycloset.com

Talk to us: Mon – Fri 9am – 5pm ET

1-855-403-6924

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