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Frequently Asked Questions
  1. New York and Company Closet
  2. Getting Started
  3. Gifting

The recipient hasn’t received an email with their gift card. What do I do?

Please email us at support@nyandcompanycloset.com or call us at (866)445-2167. Our regular support hours are Mon-Fri, 9:00AM-5:00PM ET.

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  • How can I pay for a gift subscription?
  • The recipient hasn’t received an email with their gift card. What do I do?
  • I made an error in the recipient's/my email—what do I do?
  • Will I be able to use any promotions toward the purchase of a gift?
  • How will I know if my electronic gift card has been delivered?
  • Can I use my gift subscription to purchase a garment?
  • How do I cancel my subscription when my gift subscription ends?
  • What happens when the gift ends? Can I cancel a gift subscription?
  • How do you redeem a gift?
  • How do gift subscriptions work?
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SUPPORT

Email: support@nyandcompanycloset.com

Talk to us: Mon – Fri 9am – 5pm ET

1-855-403-6924

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