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Frequently Asked Questions
  1. New York and Company Closet
  2. Purchases
  3. Try Then Buy

Can I buy a piece that I have not tried?

No, but it's very simple to Try-Then-Buy! We want to make sure that you love the style and fit before you decide to purchase items. To try, simply add the item to the On-the-Rack section of your Closet. When you receive it you can make the purchase with just a few clicks in the At-Home section of your Closet.

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Articles in this section

  • A garment I want is on the NY&C Closet site, but not on rental site. When will you have it?
  • I sent back an item that I love! Can I buy it?
  • Can I buy a piece that I have not tried?
  • Can I use a different credit card than the one attached to my NY&C Closet account in order to pay for my purchase?
  • Why is the Buy option disabled for some items?
  • The price for an item has changed since I last checked it. Why does that happen?
  • Where can I check the history of my item purchases?
  • I see a better price for an item on another website. Can I get the price matched?
  • Can I purchase a Try-Then-Buy item in a different size than the one I closeted?
  • Can I return a piece after I purchase it?
See more
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Email: support@nyandcompanycloset.com

Talk to us: Mon – Fri 9am – 5pm ET

1-855-403-6924

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